There is a saying..The best Surprise is no surprise. When it comes to real estate selling and buying, there can be many surprises, some good, some not so good. It is truly a matter of communication and how much time and effort an individual puts into the presentation and follow up process. As mentioned in a previous blog, relocation is very high up on the stress ladder. For this very reason, we have gone through pain staking measures to make sure our clients are well aware of the process at all times. This is done in a number of ways. The most common complaints I hear from home buyers who worked on their own or with another agent once they take possession is about the items that were removed that should have stayed, and the lack of cleanliness compared to when they saw the home. Can these problems be eliminated all together? Yes and no. You can ask that the property be in the same condition on possession as at the time of the offer with a holdback of funds in the event it is not, but this is not practical in a sellers market, unless your offer holds other merits, it will likely be overlooked. Can you guarantee that the appliances and equipment you bargained for are the same ones and in the same condition they were at the time of the offer? Absolutely! Another common concern by many sellers and purchasers is the process from the time they have committed to buying or selling. This is supposed to be a joyous time for both parties, however, with the lack of communication it can quickly become a nightmare of unforeseen costs and surprises. It is for this very reason that I have a Customer Care Coordinator. This person is responsible for keeping the lines of communication open from beginning to end. It is also for this very reason that I have created two very helpful websites to help the consumer with Frequently Asked Questions. PurchaseOfaHome.com and SaleOfahome.com were both created to be helpful to my clients in a number of ways. With help from a lawyer and mortgage broker, we cover the entire process from start to finish. All of these helpful items have been put together for the customer so they are not always guessing. Of course, we are always a phone call, text, blog, tweet or email away should some one need immediate help. Selling or buying a home should be fun with little or NO surprises. A High Level of Service is Not Expensive..It’s Priceless.
No comments:
Post a Comment